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Answers ORDER QUESTIONS What happens after I place an order? How will I know that you've received my order? Will I be billed for U.S. Custom charges since my jewelry is coming from Ireland? How do I check the status of my order? Which credit cards are accepted? When will my credit card be charged? How do I pay for my purchase? How do I order offline? Will you confirm my online order and shipping? How do I know if something I purchased is on back order? How do I make changes to my order? Can I cancel an order? Can I change the delivery address? Can I change the date of my order's delivery? Will you hold the order and ship it at a later date? Do you offer a payment plan? SHIPPING QUESTIONS How long can I expect delivery to take? How do I ship my order to a different address? How do I calculate shipping? Do you ship to Post Office Boxes and APO addresses? Do you offer international shipping anywhere in the world? Do you offer rush shipping? Order Questions What happens after I place an order? After you place your order we will send you an e-mail confirming that we received your order. Included in our confirmation e-mail is a verification of all the order specifics as well as a confirmation number that you can use to track your order. If you need to track your order, please refer to our Order Status Page. If you do not receive an e-mail or phone confirmation from us, please contact us to ensure that your order is being processed. RETURN TO TOP How will I know that you've received my order? Every order we receive is follow by an order confirmation whether by e-mail or phone. If you do not receive a confirmation please e-mail or call us to make sure the order went through. Please note that in rare instances there may be a slight delay in confirmation, so please be patient while we confirm all your order specifics. RETURN TO TOP Will I be billed for U.S. Custom charges since my jewelry is coming from Ireland? Absolutely not. It is important to mention that when you purchase Irish made jewelry from us you will incur no import customs charges and you will avoid all customs delays. We make this possible by shipping you our jewelry from within the continental United States; yet you can purchase our jewelry with the full confidence that each piece has been designed, handcrafted, and hallmarked in Ireland. RETURN TO TOP How do I check the status of my order? It's easy! Just click here to visit our Order Status Page. Once there, just fill in your order number and contact information and we'll update you on your order. RETURN TO TOP Which credit cards are accepted? We accept a variety of credit cards including American Express, MasterCard, and VISA. RETURN TO TOP When will my credit card be charged? Once you receive our e-mail confirmation that the item you ordered is in stock and ready to ship we will attempt to secure authorization on your credit card. If there is a problem securing this authorization you will be notified promptly, so you can use another card. The total on your charge card will include the cost of the item and the shipping fee. RETURN TO TOP How do I pay for my purchase? You can pay for your purchase using Visa, MasterCard, American Express, Money Orders, and Personal Checks. RETURN TO TOP How do I order offline? You have a variety of options to order an item offline including; - Calling us at 800-772-9350 until 10 P.M Central Standard Time 7 days a week. - Faxing your order 24 hours a day 7 days a week - Mailing your order to IJG, Inc. P.O. Box 480274 Niles, IL 60714 RETURN TO TOP Will you confirm my online order and shipping? Every order we receive will be verified through a confirmation e-mail. We will verify in our e-mail response all your order specifics, confirm shipping time, and provide you with an order reference number. You can check the status of your order by visiting and submitting our order status page. Just enter your order number, reference your questions and submit; it's that easy. RETURN TO TOP How do I know if something I purchased is on back order? If for some reason an item you select is not available for immediate shipping we will notify you immediately through our e-mail confirmation to you. RETURN TO TOP How do I make changes to my order? If you have not yet submitted your order on our secure online order form, then you can change any part of your order on the form. If your order has been submitted it's still not too late to make a change. Simply contact us with the change you would like to make. You can make your change through our contact form, e-mail, or via phone. You can even submit another order and note in the comments area to cancel the previous order. RETURN TO TOP Can I cancel an order? Absolutely. If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. To do so, please contact us immediately via e-mail, contact form, or phone. If your order has already been sent out for delivery we will be unable to cancel it. RETURN TO TOP Can I change the delivery address? We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order's delivery address, please use our contact form, e-mail, or call us. RETURN TO TOP Can I change the date of my order's delivery? If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, please use our contact form, e-mail, or call us. RETURN TO TOP Will you hold the order and ship it at a later date? Generally that is not a problem. Just contact us and we'll accommodate your request as much as possible. RETURN TO TOP Do you offer a payment plan? We can certainly work with you to arrange a payment plan. Please contact one of our Customer Service Advocates for more details. RETURN TO TOP Shipping Questions How long can I expect delivery to take? Delivery times can vary depending on what shipping option you select and whether your purchase requires U.S. or International delivery. Most items ship out within one business day (we do not ship Saturdays or Sundays). We'll be sure to e-mail you if there is a delay for any reason. Please scroll to the top of this page to view an easy to follow shipping chart. RETURN TO TOP How do I ship my order to a different address? If you are ordering a gift to be shipped to an address other than your billing address, please fill in your bill to and ship to address separately on our 100 % Secure online order form. There are separate entry areas for each address. RETURN TO TOP How do I calculate shipping? We believe in keeping your online shopping experience as easy as possible. To that end we offer a fixed shipping charge for all items based on the method of shipping you select. Simply add the shipping fee to the cost of the item you select and that is your final invoice total. Please note that we utilize a combination of shipping carriers to keep delivery fees as low as possible. Shipping carriers we use include the U.S. Post Office, Federal Express, and U.P.S. You will select your shipping option on our 100% Secure Order Form. STANDARD DELIVERY We use U.S. Priority Mail for standard delivery at a cost of $4.99. Delivery time is an average 3 to 5 business days. Please allow extra days for remote areas. Standard delivery can be used within Continental U.S., Alaska, Hawaii, Puerto Rico, and APO FPO. Standard delivery to Canada is available for $20.00. Standard delivery is also available to the European Union for $25.00. 3 DAY EXPRESS Guaranteed three day delivery is available throughout the continental United States at a cost of $12.00. Three day delivery to Hawaii and Alaska is $20.00. 2 DAY EXPRESS Guaranteed two day delivery is available throughout the continental United States at a cost of $15.00. Three day delivery to Hawaii and Alaska is $20.00. 2 Day Express is available to Canada at a cost of $35.00. Two day delivery is not guaranteed, however, due to customs. 2 Day Express is available to the European Union at a cost of $40.00. Two day delivery is not guaranteed, however, due to customs. NEXT DAY EXPRESS Guaranteed next day delivery is available throughout the continental United States at a cost of $20.00. Next day delivery to Hawaii and Alaska is $40.00. RETURN TO TOP Do you ship to Post Office Boxes and APO addresses? Yes. Shipping to these destinations is done through United States Priority Mail at a cost of $4.99. RETURN TO TOP Do you offer international shipping anywhere in the world? Absolutely. Please refer to the shipping chart above to determine international shipping costs and delivery times. RETURN TO TOP Do you offer rush shipping? Yes we offer both next day and two day rush delivery. Please refer to the shipping chart above which features next day and two day delivery information on an easy to follow chart. RETURN TO TOP |
